Frequently Asked Questions

Upon placing an order, a unique tracking code (e.g. NS-TRK-849201) is automatically generated. You can enter this Tracking ID, your email address, or phone number anytime in our Live Tracking Portal to view the 4-stage delivery timeline.

No, New Sitara uses a streamlined Guest Checkout. You can place your order in under 30 seconds with just your name, delivery address, and payment choice without needing to register or remember a password.

Ready-to-wear items dispatch from our atelier within 24 hours. Domestic express deliveries arrive within 1–3 business days. International courier shipments (via DHL Express / FedEx) typically take 2–5 business days depending on destination customs clearance.

All qualifying orders over $150 (or local currency equivalent) receive Complimentary Express Delivery. For orders below $150, a flat express courier rate of $15 is applied at checkout.

Our tops are tailored with a contemporary drop-shoulder, relaxed boxy cut. If you prefer a standard tailored fit, we recommend selecting your true size. If you desire an exaggerated oversized aesthetic, size up by one.

We utilize dense 520 GSM Portuguese loopback French terry for fleeces, 280 GSM long-staple combed cotton for tees, Swiss mechanical movements for timepieces, and 100% full-grain Italian calfskin for leather goods.

We accept international credit & debit cards (Visa, MasterCard, American Express) via 256-bit encrypted checkout, as well as direct HBL Bank Transfer and Raast instant payments in Pakistan.

We offer a 14-day return and size-exchange window from the date of delivery. Items must be unworn and in original packaging with tags intact. Please visit our Returns Policy for instructions.